About
B2C retail • EU fulfillment
Sermonic focuses on practical power tools for everyday work and home maintenance. We serve retail customers with a
small set of core categories — cutting, grinding and drilling — and aim to keep the buying experience predictable:
clear product communication, trackable shipping, and straightforward after-sales support.
What we sell
Electric chainsaws, angle grinders, power drills, and selected accessories/consumables relevant to typical usage.
How we ship
Orders are typically dispatched from an EU local warehouse. Tracking is provided where available by the carrier.
Support
Customer support and verification requests are handled via email, with a focus on clarity and timely replies.
Compliance & verification
This website is an informational page to present company details and communication channels. If an institution requests
verification, we can provide reasonable supporting evidence depending on the transaction context.
- Public disclosure of company name, address, and email for verification and contact.
- We do not solicit sensitive personal data through this website.
- Order-related evidence (invoice / order confirmation / shipping proof) can be shared via email when applicable.
Products
Core categories • Gallery • FAQ
Our core categories are designed around three everyday needs: cutting, grinding, and drilling. Each product category is supported
with relevant accessories and consumables to match the scenario.
Electric Chainsaws
For cutting tasks and routine maintenance work. Supports bar/chain accessories and basic safety items.
Angle Grinders
Grinding, polishing and surface finishing. Supports common discs and consumables.
Power Drills
Drilling and fastening tools for installation and repair. Includes compatible drill bits and accessories.
B2C order flow (EU local warehouse)
- Customer places an order → order confirmation is generated.
- Order is picked and packed at an EU local warehouse (subject to stock).
- Shipment is handed to a carrier → tracking details are provided where available.
- After-sales support (questions, returns, warranty) is handled via email.
Lubrication / Oil Fill
Oil filling and lubrication-related design (presentation image).
In-use scenario
Real-world usage context for product understanding.
Kit & accessories
Typical accessory set for operation and basic safety (example).
Comparison / positioning
Visual comparison for explanation and positioning purposes.
Feature overview
Callouts for key parts and user-facing features (labels may vary by model).
Structure & design
Additional image used for components demonstration.
Additional image
Optional extra image for listing-style presentation.
FAQ
How do you ship orders?
Orders are typically dispatched from an EU local warehouse. Carrier selection depends on destination and service availability.
Tracking details are provided where available.
Do you provide invoices or order confirmations?
Yes. Order confirmation is generated during order processing. Where applicable, invoice information can be provided based on the transaction context.
For verification requests, please email us with the required document type.
What is your return and refund approach?
Customers may contact us via email for return requests. We will provide return instructions and confirm eligibility based on order details and product condition.
Refund handling follows the applicable transaction and platform/channel policies.
Do you offer warranty or after-sales support?
We provide after-sales support via email, including troubleshooting guidance and warranty-related assistance where applicable.
Please include your order reference and a brief description of the issue.
How do you handle compliance verification requests?
Please email us with the institution name, requested document type, and purpose. Depending on context, we can provide reasonable supporting evidence
such as company information, order confirmation, invoice information, and shipping proof (where applicable).
Contact
Customer support • Verification
For retail customer support, business inquiries, or verification requests, please contact us through the following channel:
Address
5 rue Pleyel, 93200 Saint-Denis, France
Email
Suggested subject: “Order Support / Return Request / Company Verification”
Data & documents
This website does not collect sensitive data. Documents should be shared via email only when necessary and relevant to the request.
What to include in your email
- For customer support: order reference (if any), product name/model, and a brief issue description.
- For returns: order reference and reason for return; we will reply with instructions if eligible.
- For verification: institution name, required document type, and the intended purpose/retention period.
Privacy & Legal Notice
Data minimization • EU-style imprint
This page describes how Sermonic handles information on this website and provides a legal notice (imprint-style disclosure).
Information collection
This site is informational and does not require user registration. We only process information you voluntarily provide via email.
Cookies & analytics
No third-party tracking scripts are embedded by default. If analytics are added later, we will apply a minimal and compliant approach.
Protection measures
We apply reasonable measures to protect communication data and limit processing to necessary purposes.
Legal Notice (Imprint)
- Business name: Sermonic
- Address: 5 rue Pleyel, 93200 Saint-Denis, France
- Email:
- Business scope: B2C retail of power tools and related accessories; typical EU local warehouse fulfillment.
Disclaimer: Information on this website is provided for general communication and verification purposes. Product specifications,
availability, and bundled accessories may vary by model and order context. For formal verification requests, please contact us by email.